home > support > dialup >
Troubleshooting
Problem:
When you attempt to connect to the SolidWeb servers, you get an error message
that states something similar to
"You have been disconnected from the
server. Please close the connection and try again."
What's the cause?
This error usually means you don't have the proper protocols installed. To make sure you have everything needed to connect to
our service, it is advised you follow the instructions on this page
carefully. Pay particular attention to the section regarding the installation of the
TCP/IP protocol.
| 
